Once in a while a trade on your Copy Trade page finishes but the card doesn't notice. Every exit leg shows its result — a green check where a target hit, a red cross where a stop hit — and yet the card still wears the green ACTIVE badge and still counts toward Active (N).
Nothing is wrong with your position. You're out of the market; your broker filled every leg. What's stuck is the record of the trade. The message that says "this one is finished" didn't arrive, so the trade was never filed away as closed.
When that happens, a Force close button appears on the card next to Close All.
When the button shows up
It only appears when all three of these are true:
- the card still says ACTIVE, and
- every exit leg on it has already been recorded as closed, and
- it's your own strategy's trade.
If even one leg is still live, the button stays hidden — because then the trade genuinely isn't over, and closing it would be wrong.
You should rarely see it. The system re-checks stuck trades about once a minute and files them away on its own. If the button is sitting there long enough for you to click it, something upstream is worth a look.
What it does
Force close finishes the paperwork and nothing else:
- It closes the trade using the prices your legs already recorded — not whatever the option happens to be worth right now.
- It sends nothing to your subscribers. They exited leg by leg as it happened and are already flat.
- The trade moves off Active and into your history with the correct result.
Force close vs. Close All
These look similar and do very different things. Use the right one.
| Close All | Force close | |
|---|---|---|
| Best for | A trade that is genuinely still open | A finished trade the page hasn't filed away |
| Subscribers | Sends an exit to everyone | Sends nothing |
| Exit price recorded | The option's price right now | The prices your legs already got |
Warning
Don't use Close All to clear a stuck card. On a trade that has already finished, it books today's price as your exit — and on an option that has since decayed toward zero, that turns a winning trade into a recorded loss in your history and on your public track record.
Example
You're in QQQ 715P at $1.59 across three exit legs. Your first leg takes profit at $2.39, then the price pulls back and stops the other two out at $1.93 and $1.80. You're completely out — but the card still reads ACTIVE two hours later, with the option now worth $0.40.
Force close files the trade at the blend of $2.39, $1.93 and $1.80 — the prices you actually got. Close All would file it at $0.40 and record a loss you never took.
If the button doesn't appear
The trade is stuck for a different reason: some of its legs were never recorded, which usually means the exits didn't reach us at all. Force close deliberately won't touch that case, because it has no reliable prices to close with and would have to invent them.
Reach out to support with the ticker and roughly when the legs came off, and we'll correct it by hand with the real fill prices.